FAQ's
What is Remote backup?
Remote backup, also known as online backup, is a method of offsite data storage in which files, folders, or the entire contents of a hard drive are regularly backed up on a remote server or computer with a network connection. This does away with the need for backing data up to tapes and having to remember to take them off site.
Why Remote backup if we already have a tape backup system?
Remote backups offer many advantages over tape backups. Tapes are slow to access and they are prone to corruption. There is also the need for a human to physically remember to change the tapes and take them to an offsite location in the event of a disaster. Offsite backups do away with the human element so your data is backed up automatically to an offsite location and because the data is held on disk drives, the process of backing up and restoring data is much faster.
How secure are remote backups?
Very secure! Your data is encrypted before it gets sent over the internet and remains encrypted once it is stored on our servers.
How can I tell how much space I need to back my data up?
It is easy to find out how much space you will need to back your data up by using the Data-Assurance remote backup calculator.
What happens if things go wrong?
In the event of a disaster where some or all of your data is lost at your site, the recovery of your data is an extremely simple and quick procedure. All you will need is your remote backup password to start the recovery process.
What happens if I forget my password?
Your password is crucial when it comes to recovering your data. If it has been forgotten we will be able to provide assistance to ensure your backups are not disrupted.
Which files can I select for backup?
You are able to back up any files that are stored on your computer. This includes, but is not limited to, Databases, Microsoft Exchange, Documents and settings and much more.
Can I perform more than one remote backup per day?
Yes you can, you can also schedule the backups to run when it is convenient for you, day or night.
Can I use DAS Remote Backup if I work from home?
Yes, as long as you have a broadband internet connection and your computer is turned on when the backup is scheduled to run.
Do I have the right internet connection?
You will get the best performance if your internet is a broadband connection, with the ability to upload data to the internet at speeds in excess of 256KB/s.
What platform does the DAS remote backup software support?
The software will run on Window platforms, Linux, Novell, Unix and Apple Mac. The software will run on any platform that supports the Java Runtime Environment. Please contact us with the details of your operating system if it is not listed.
